RETURN & REFUND POLICY

If you are dissatisfied with your purchase made on Rituallight.com for any reason, you can return it for a FULL REFUND of the product cost within 14 days of purchase. We are happy to provide a FREE return label for all U.S. domestic Rituallight.com order returns. Customers with returns from outside the USA will have to pay for returns.

Please note that if you redeemed a free promotional item with the purchase, it must be returned with the purchase item or refund will not be approved.

Only products purchased on Rituallight.com may be returned for a refund or exchange.

We cannot accept items purchased from another retail store location for an exchange or refund.

We also cannot accept empty or nearly empty products containers/jars or containers tampered with or filled with other products for refund or exchange.

Shipping cost are not eligible for refunds.

We cannot accept partial returns or exchanges for bundle sets. You must return the complete set for a refund.

If a package is marked as delivered, but it is stolen or you are unable to locate it, we are unable to refund the order amount.

We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.

Simply email return@RitualLight.com for a complimentary pre-paid return label. We will issue the refund back to the original form of payment within 5-7 business days upon receiving and approving the return shipment. We will send an email to confirm the details of your refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any order-related questions at order@rituallight.com.

Damages and Lost or Stolen Packages

​Each order is meticulously inspected 3 times before it is shipped out to ensure each item is free of damages or defects. Once Packages leave our facility, we are no longer responsible for transit. If your package was lost or stolen, you must file a claim with UPS or USPS. For your convenience the links are provided below:

USPS Claim: https://www.usps.com/help/claims.htm

UPS Claim: https://www.ups.com/us/en/help-center/claims-support.page

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and intimate personal care goods such as bikini and yoni products. Please get in touch if you have questions or concerns about your specific item at orders@rituallight.com.

Unfortunately, we cannot accept returns on sale items or gift cards.